![]() ![]() For example, If you want to know how many Viber queries have been solved at first contact in the past month, simply generate a report. It can improve your customer support and satisfaction by providing real data insights.It can help you provide more personalized responses thanks to our built-in CRM that’s on hand whenever you’re answering Viber messages through LiveAgent.It can help you provide faster support through advanced tools like canned messages.LiveAgent’s Viber integration can save you both time and money as your agents will spend less time monitoring devices.How can your business benefit from the integration? Check out how it works in this detailed video tutorial. ![]() If you’re wondering whether your customers will be able to tell that you’re using an external tool to answer their Viber messages, the answer is no. What does it look like/how does it work in practice? Thanks to LiveAgent you can easily view past conversations and assign them tags instead of having to search through your phone without a clue. ![]()
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